LEGAL • PRIVACY

Your privacy, clearly explained.

This Privacy Policy explains how URBANKART ECOM collects, uses, stores, shares and protects information when you visit our website, create an account, place an order or communicate with us.

LAST UPDATED 29 August 2026
POLICY TYPE Privacy & Data
PRIVACY AT A GLANCE

Information used for a better shopping experience.

01 Order Processing
02 Customer Support
03 Secure Transactions
04 Website Operations
01 / INTRODUCTION

Who this policy applies to.

This Privacy Policy applies to the website and online shopping services operated under the brand URBANKART ECOM.

The website is operated by URBANKART ECOMMERCE PRIVATE LIMITED. References in this Privacy Policy to “we”, “us”, “our” or “URBANKART ECOM” refer to the business operating this website, as appropriate.

By using the website, submitting information, creating an account or making a purchase, you acknowledge the practices described in this Privacy Policy, subject to your rights and choices under applicable law.

This Privacy Policy is intended to be read together with applicable Indian privacy and data protection requirements, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent that the relevant provisions are applicable and in force from time to time.

02
APPLICABLE INDIAN DATA PROTECTION FRAMEWORK

Digital Personal Data Protection Framework

We seek to handle personal data in accordance with applicable Indian privacy and data protection requirements, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025 (DPDP Rules), to the extent that the relevant provisions are applicable and in force.

The DPDP Act and DPDP Rules are subject to phased commencement under notifications issued by the Government of India. Certain provisions are already in force while other provisions commence at later notified stages. Accordingly, references in this Privacy Policy to rights, notices, consent, security, grievance handling and other data protection obligations apply to the extent required by law at the relevant time.

OUR PRIVACY APPROACH

We aim to collect personal data for lawful and relevant purposes, use reasonable safeguards, provide appropriate privacy information, respect applicable Data Principal rights and maintain a channel for privacy and grievance requests.

  • ✓ Personal data is used for stated or lawful purposes.
  • ✓ Consent is sought where required by applicable law.
  • ✓ Reasonable security safeguards are used for personal data.
  • ✓ Applicable Data Principal requests may be submitted to us.
  • ✓ Privacy grievances may be raised through the contact details below.
  • ✓ Legal and regulatory updates may result in policy revisions.
03
DATA COLLECTION

Information We Collect

We may collect information that you provide directly to us as well as certain information generated when you interact with our website.

01 Identity & Contact Information

Name, mobile number, email address, billing address, shipping address and other contact information provided by you.

02 Account Information

Account username, account preferences, saved addresses and information relating to your customer account.

03 Order Information

Products purchased, quantities, prices, order number, order history, delivery information, returns and refund information.

04 Transaction Information

Payment method, transaction status, payment reference and related transaction information made available to us by payment service providers.

05 Communications

Messages, emails, complaints, support requests, feedback and other communications sent to us.

06 Technical Information

IP address, browser type, device information, approximate location derived from technical information, pages viewed and website interaction information.

04
PURPOSE OF PROCESSING

How We Use Information

Personal information may be processed where reasonably necessary to operate our website, provide our services, fulfil orders and meet applicable business or legal requirements.

  • ✓ Process, confirm and manage orders.
  • ✓ Arrange shipping and delivery of purchased products.
  • ✓ Send transactional communications relating to orders.
  • ✓ Create and maintain customer accounts.
  • ✓ Respond to questions, complaints and support requests.
  • ✓ Manage returns, cancellations, replacements and refunds.
  • ✓ Detect or prevent suspicious, fraudulent or abusive activity.
  • ✓ Maintain website functionality, performance and security.
  • ✓ Maintain accounting, tax, transaction and business records.
  • ✓ Meet obligations imposed by applicable law or lawful authorities.
05
TRANSACTIONS

Payment Information

Payments made through our website may be processed using independent payment gateways, banks, UPI providers or other payment service providers.

Depending on the payment method you choose, payment information may be entered directly into systems operated by the relevant payment provider. Such providers may process information under their own privacy policies, security practices and legal obligations.

We may receive transaction identifiers, payment status, payment method and related confirmation information required to process and reconcile your order.

06
WEBSITE TECHNOLOGY

Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Browser settings generally allow you to block, restrict or delete cookies. Disabling essential cookies may affect the operation of the cart, account, checkout or other website functions.

07
THIRD-PARTY PROCESSING

When Information May Be Shared

We may share information only where reasonably necessary for the operation of our business, fulfilment of a transaction or compliance with applicable requirements.

Delivery & Logistics Partners

Information required to arrange shipping, contact the recipient and deliver an order.

Payment Providers

Information needed to process, authenticate, confirm, refund or reconcile transactions.

Technology Providers

Hosting, website infrastructure, security, email, communication and technical service providers.

Professional Advisers

Accountants, auditors, legal advisers or other professionals where reasonably required.

Government & Legal Authorities

Where disclosure is required or permitted under applicable law, legal process or lawful governmental request.

08
PROTECTION

Data Security

We seek to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information processed and the risks involved.

Such measures may include access controls, secured website connections, account controls, service-provider restrictions, software updates and other security practices considered appropriate for our operations.

IMPORTANT

No internet transmission, website, electronic database or storage method can be guaranteed to be completely secure. Customers should also protect their account credentials, OTPs and payment information.

09
STORAGE PERIOD

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining order history, resolving disputes, preventing fraud and complying with applicable accounting, taxation and legal requirements.

Where information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it, subject to applicable legal or operational requirements.

10
YOUR CHOICES

Your Privacy & Data Principal Rights

Subject to applicable law and the commencement and applicability of relevant legal provisions, including applicable provisions of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025, you may have rights concerning your personal data as a Data Principal.

01 Access

Request information about personal data being processed about you.

02 Correction

Ask for inaccurate or incomplete personal information to be corrected where applicable.

03 Erasure

Request deletion of eligible information, subject to lawful retention requirements.

04 Withdraw Consent

Where processing is based on consent, request withdrawal in accordance with applicable law.

05 Grievance

Raise a concern regarding how your personal information is handled.

06 Other Legal Rights

Exercise any additional rights that become available under applicable data protection law.

We may need to verify your identity or request sufficient information before acting on certain privacy-related requests.

11
AGE & SAFETY

Children’s Privacy

Our online store is primarily intended for customers capable of entering into purchases in accordance with applicable law. We do not design the website for the purpose of knowingly collecting personal information from children for independent commercial profiling.

Where processing of personal data relating to a child requires verifiable consent, parental or lawful guardian involvement, or other safeguards under applicable law, including applicable provisions of the DPDP framework, we will seek to handle such information in accordance with the requirements in force at that time.

12
EXTERNAL SERVICES

Third-Party Websites & Services

Our website may contain links, integrations or features provided by third parties, including payment providers, logistics services or external websites.

Once you interact directly with a third-party website or service, that third party may process information according to its own terms and privacy practices. We encourage customers to review the relevant third party's privacy information where appropriate.

13
COMMUNICATIONS

Emails, SMS & Service Messages

We may use your contact details to send messages necessary to operate our services, such as order confirmations, payment updates, dispatch information, delivery updates, return or refund communications and customer-support responses.

Promotional communications, where used, will be managed according to applicable consent and communication requirements. Available unsubscribe or preference controls may be used to stop eligible promotional messages.

14
INTERNATIONAL SERVICES

Data Processing Locations

Some technology, hosting, communication or payment service providers used in connection with our website may operate systems or infrastructure in different locations.

Where personal information is processed or transferred outside India, we intend to handle such processing subject to restrictions and requirements applicable under Indian law at the relevant time.

15
UPDATES

Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, technologies, services or applicable requirements change.

The revised version may be published on this page together with an updated “Last Updated” date. We encourage users to review this page periodically for the latest version applicable to the website.

16
PRIVACY & GRIEVANCE

Contact Us

For a privacy concern, request, complaint or question regarding this Privacy Policy, you may contact us through the details below.

GRIEVANCE OFFICER AMRITPAL SINGH
REGISTERED ADDRESS CHAS, S/O- C L Burnwal Bansidih, CHAS, Bokaro Steel City, District Bokaro, Jharkhand - 827013
WEBSITE OPERATOR

Registered business information.

The following information identifies the business responsible for operating this website.

Company URBANKART ECOMMERCE PRIVATE LIMITED
CIN U47594JH2026PTC028494
GSTIN 20AAECU2308J1ZQ
Grievance Officer AMRITPAL SINGH
Registered Address CHAS, S/O- C L Burnwal Bansidih, CHAS, Bokaro Steel City, District Bokaro, Jharkhand - 827013
PRIVACY QUESTIONS?

We’re here if you need clarification.