Refunds & cancellations.

You may request cancellation of an order by contacting our support team as soon as possible after placing it.

Cancellation may be approved where the order has not yet been packed, handed over to a logistics provider, dispatched or entered another stage where cancellation can no longer reasonably be completed.

A cancellation request is not considered complete merely because it was submitted. It is complete once cancellation has been confirmed by us or reflected appropriately in the order system.

Once an order has been dispatched or handed over for delivery, we may no longer be able to cancel it as an ordinary pre-shipment cancellation.

If the delivered product qualifies for return, replacement or refund, you may raise a request under our Return Policy .

We may be unable to fulfil an order in certain circumstances, including:

If we cancel an eligible prepaid order after payment has been received, the relevant amount will be refunded according to this policy.

A refund may be available in circumstances including:

Where a product is returned under our Return Policy, refund processing may begin after the return has been received and the applicable eligibility conditions have been verified.

Quality verification may include checking the product, tags, accessories, condition, reason for return and whether the returned product corresponds to the original order.

Where a statutory refund remedy applies, that remedy will not be denied solely because of a voluntary policy condition that cannot lawfully override the consumer's rights.

Once a refund is approved and all required return or transaction verification has been completed, we aim to initiate the refund within 5–7 business days.

This is the period for initiating an eligible refund from our side. The time required for the amount to appear in your account may be longer depending on the bank, UPI service, card network, wallet or payment gateway involved.

Refunds will ordinarily be processed back through the original payment method where technically available and appropriate.

In some cases, another lawful and mutually appropriate refund method may be used where the original payment channel cannot receive the refund or where another method is reasonably required.

We may request reasonable information necessary to verify the customer or process a refund safely.

A payment attempt may sometimes fail, remain pending or be interrupted because of a bank, UPI provider, payment gateway, network or technical issue.

If the amount has not been successfully received by us, the transaction may be automatically reversed by the relevant payment provider or bank.

If your account shows a debit but no confirmed order or successful payment is reflected, please contact us with the relevant transaction details so the matter can be reviewed.

If you believe that the same order has been charged more than once, contact us using your order and transaction details.

We will review the payment records available to us. If an additional payment has genuinely been received by us for the same transaction without a corresponding valid purchase, the eligible excess amount will be refunded.

Where the additional debit was not actually settled to us, reversal may need to be handled by the bank or payment service provider.

Where a verified return results from a wrong, damaged, defective or materially misdescribed product attributable to us, reasonable return logistics will ordinarily not be deducted from the customer's eligible refund.

For other voluntary returns, any applicable original shipping, reverse-shipping or service-related deduction will only be applied where it is lawful, relevant to the transaction and communicated as part of the applicable policy or return process.

Subject to applicable consumer rights, a voluntary refund may not be available where:

Once we initiate a refund, the actual credit is also dependent on external financial systems.

Banks, UPI providers, card networks and payment gateways may take additional time to reflect a refund in the customer's statement or account.

If a refund initiated by us is not reflected after a reasonable processing period, contact us and also consider contacting your bank or payment provider using the refund or transaction reference available.

Where the website makes a non-prepaid payment method available, no payment refund is due for a cancelled order where no amount was collected.

Where money was subsequently collected and an eligible refund becomes due, we may request reasonable bank, UPI or other refund information required to return the amount safely.

A refund for an eligible returned or cancelled promotional order will ordinarily be based on the actual amount paid for the affected product or order, subject to applicable law.

The face value of an expired, promotional or non-cash coupon is not automatically payable as cash unless the relevant offer expressly states otherwise.

If cancellation or return changes the eligibility of a promotion applied to a multi-product order, the resulting refund may be calculated consistently with the terms of that promotion and applicable law.

This policy sets out our standard cancellation and refund process and does not restrict any right or remedy that cannot lawfully be excluded.

Where applicable law requires a refund, replacement or another remedy because goods are defective, incorrect, materially misdescribed or otherwise non-conforming, the applicable legal requirement will prevail over any inconsistent voluntary policy restriction.