Returns, without confusion.

An eligible return request should normally be submitted within 7 calendar days from the date on which the product is delivered.

For example, if an eligible product is delivered on 1 September, the return request should be submitted within the applicable 7-day period.

Requests submitted after the return window may not qualify under our voluntary return facility unless required otherwise by applicable law or expressly approved by us.

Except where the nature of a genuine defect or damage reasonably prevents it, returned products should meet the following conditions:

The following products may be excluded from our voluntary return facility where the exclusion is clearly communicated and lawful:

• Products specifically marked “Non-Returnable” on the relevant product page.
• Products altered, customised or personalised at the customer's request.
• Products that have been used, worn or washed beyond reasonable inspection.
• Products damaged after delivery due to misuse, improper handling or customer alteration.
• Products returned without essential parts, accessories or components originally supplied.
• Items where original tags have been removed, except where doing so was reasonably necessary to identify a defect.
• Hygiene-sensitive items, if introduced on the website, where return restrictions are clearly disclosed before purchase and permitted by law.
• Certain final-sale or clearance products where clearly marked as non-returnable before purchase, subject to statutory consumer rights.

To request a return, contact our customer support team within the applicable return period.

For a complaint involving a damaged, defective, incorrect or incomplete product, we may reasonably request photographs, an unpacking video where available, product labels, packaging images or other information necessary to understand the issue.

Such supporting material assists us in verifying the request and coordinating with fulfilment or delivery partners.

Failure to have an unpacking video will not by itself automatically invalidate a genuine statutory complaint. Requests will be assessed based on the information reasonably available and applicable law.

Where reverse pickup is available for your location, we may arrange collection through a logistics partner after the return request is approved.

If reverse pickup is unavailable, we may provide reasonable instructions for returning the product through another available method.

Returned products may undergo a reasonable quality inspection after pickup or receipt.

The inspection may verify the item, tags, condition, accessories, reason for return and whether the returned product corresponds to the original order.

A return may be refused where inspection reasonably establishes that the item does not meet the return conditions and no statutory remedy applies.

Where replacement is available and appropriate, an eligible customer may be offered a replacement for the same product, another available size or another appropriate resolution.

Replacement is subject to inventory availability. If the required replacement item is unavailable, another eligible resolution, including a refund where applicable, may be offered.

Where an approved return qualifies for a monetary refund, the refund will be processed according to our Refund & Cancellation Policy .

Refund processing may begin after the returned item has been received and the applicable return conditions have been verified.

The time required for the refunded amount to appear may also depend on the bank, UPI provider, card network or payment service provider involved in the original transaction.

Subject to applicable law, a voluntary return request may be rejected where:

If the parcel is visibly damaged, contains an incorrect product or appears incomplete, please contact customer support as soon as reasonably possible after delivery.

Keep the product, labels, packaging and any available shipping materials until the issue is reviewed. This may assist in verification with our logistics and fulfilment partners.

Do not intentionally discard the product concerned before receiving return or disposal instructions where the issue requires verification.

Small differences in colour may occur due to studio lighting, photography, screen brightness, monitor settings, fabric characteristics or production batches.

Minor colour variation that does not materially change the product may not by itself constitute a defect.

Customers should review available size information, product descriptions and photographs before ordering. Size-related returns remain subject to product eligibility and the conditions in this policy.

This policy provides our standard return process and is not intended to restrict a consumer right or remedy that cannot lawfully be excluded.

Where applicable law requires acceptance of a return, replacement, refund or another remedy because goods are defective, wrong, spurious, materially misrepresented or otherwise non-conforming, the applicable legal requirement will prevail over any inconsistent voluntary return restriction.