Terms made clear.
These Terms and Conditions explain the rules that apply when you browse, access, purchase from or otherwise use URBANKART ECOM and the services available through this website.
A straightforward agreement between you and us.
Please read these terms before using the website.
This website is operated under the brand URBANKART ECOM by URBANKART ECOMMERCE PRIVATE LIMITED.
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return Policy, Refund & Cancellation Policy and other policies displayed on the website, govern your access to and use of our online store.
By accessing the website, creating an account, placing an order or otherwise using our services, you agree to comply with these Terms to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude, restrict or override any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
We aim to provide relevant product, price and transaction information before purchase.
Payments may be processed through authorised third-party payment service providers.
Returns, cancellations and refunds are handled according to the applicable policy and law.
Customers can contact us for order-related questions and grievance assistance.
Acceptance of Terms
By accessing, browsing or using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent applicable.
If you do not agree with these Terms, you should not place an order or use services that require acceptance of these Terms.
Certain website features, promotions or services may also be subject to additional terms displayed at the time those features or services are used.
Eligibility to Use the Website
You should use this website and enter into purchases only if you are legally capable of entering into a binding contract under applicable law.
Where a person is not independently eligible to enter into a binding transaction, use of the website and any purchase should be made through or with the involvement of a parent, legal guardian or other person legally authorised to act on their behalf.
Account & Information Accuracy
Certain features may allow or require you to create a customer account. You are responsible for providing information that is accurate, current and complete.
Keep your login credentials and account access information confidential.
Provide a valid name, telephone number, email and delivery information.
Update information when it changes or becomes inaccurate.
Notify us if you reasonably believe your account has been accessed without permission.
We may take reasonable steps to protect the website and customer accounts where suspicious or unauthorised activity is identified.
Products & Product Information
We aim to provide accurate information about products offered through the website, including descriptions, available variants, prices and photographs.
Our current fashion categories may include Short Kurtis, Sarees and Kurta Sets, together with other products that may be introduced on the website.
Product colours and appearance may vary slightly depending on lighting, photography, screen type, display settings and manufacturing or fabric characteristics.
Where dimensions, measurements or size information are provided, customers should review them before placing an order.
Product availability is subject to stock and may change without prior notice.
Pricing, Taxes & Errors
Prices displayed on the website are shown in Indian Rupees unless another currency is expressly stated.
Applicable taxes, delivery charges or other permitted charges may be included in the displayed price or shown separately during checkout, as applicable.
We take reasonable care when publishing product and pricing information. If an obvious technical, typographical or pricing error occurs, we may correct the information in accordance with applicable law.
Where an affected prepaid order cannot lawfully or reasonably be fulfilled because of a genuine pricing or system error, the customer will be informed and any amount collected for the cancelled order will be refunded through an appropriate payment route.
Orders & Order Acceptance
Placing an order constitutes an offer to purchase the selected products subject to these Terms and the information shown during checkout.
Receipt of an automated order acknowledgement does not necessarily mean that every aspect of the order has been finally accepted or dispatched.
An order may be unable to proceed where, for example:
- A product becomes unavailable.
- Payment is not successfully completed or verified.
- Delivery information is incomplete or invalid.
- The transaction appears fraudulent or unauthorised.
- A material technical or catalogue error is identified.
- Delivery to the provided location is unavailable.
- Fulfilment would violate applicable law or regulatory requirements.
Where we cancel an eligible prepaid order, amounts received for the cancelled portion will be refunded in accordance with our Refund & Cancellation Policy and applicable law.
Payments
The payment methods available to you will be displayed during checkout and may include payment methods supported by independent payment service providers.
Payments may be processed by banks, UPI providers, payment gateways or other authorised payment infrastructure. Those providers may apply their own terms, privacy policies and security procedures.
You should only use a payment method that you are authorised to use.
An order may remain pending until successful payment confirmation is received.
A failed or interrupted payment does not by itself confirm successful order payment.
Contact us with transaction information if you believe an incorrect duplicate debit occurred.
Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy .
Delivery estimates shown on the website are estimates rather than absolute guarantees unless expressly stated otherwise. Actual delivery can be affected by destination, courier operations, weather, public holidays, local restrictions, operational disruptions and events beyond reasonable control.
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
Where permitted, additional delivery attempts, re-shipping or address correction may be subject to reasonable conditions communicated to the customer.
Cancellation
Order cancellation requests are subject to our Refund & Cancellation Policy and the stage of order processing.
A cancellation request may be possible before an order has entered a stage at which cancellation can no longer reasonably be completed.
If we cancel an eligible prepaid order, the relevant refund will be initiated according to the payment method, applicable policy and legal requirements.
Returns, Replacements & Refunds
Returns and replacement requests are governed by our Return Policy . Refunds and cancellations are governed by our Refund & Cancellation Policy .
Eligibility may depend on the product, reason for the request, timing of the request and condition of the returned item, subject always to rights available under applicable law.
A policy condition displayed on this website will not be interpreted to remove a statutory remedy available to a consumer for defective goods, incorrect goods, material misrepresentation or another circumstance protected by applicable law.
Coupons, Offers & Discounts
Promotional offers, discount codes or coupons may carry specific eligibility requirements, validity periods, product restrictions, minimum order values or usage limits.
Unless expressly stated otherwise, promotional offers may not be combinable with every other discount or promotion.
We may refuse the misuse of promotional codes, including unauthorised duplication, manipulation or fraudulent use, subject to applicable law.
Intellectual Property
Unless otherwise indicated, the website design, branding, graphics, text, layout, original photographs, logos, icons and other proprietary materials available through this website belong to us or are used under appropriate permission or licence.
You may use the website for personal and lawful shopping purposes. You may not reproduce, republish, commercially exploit, systematically copy or misrepresent protected website content without appropriate authorisation.
Third-party trademarks, photographs, software and content remain the property of their respective owners where applicable.
Reviews, Feedback & Submissions
Where the website allows product reviews, feedback or other submissions, you should provide content that is genuine, lawful and relevant.
You must not knowingly submit content that:
- Infringes another person's legal rights.
- Contains unlawful threats or harassment.
- Is knowingly false or deceptive.
- Contains malicious code or spam.
- Includes another person's sensitive information without authority.
We may moderate content where reasonably necessary for legal compliance, platform safety or relevance, subject to applicable law.
Prohibited Use
You may not misuse this website or interfere with its lawful operation.
Third-Party Services & Links
The website may interact with third-party providers such as payment gateways, logistics companies, analytics services, hosting infrastructure or other external platforms.
Third-party services may be subject to their own terms and policies. We do not control every independent third-party service or external website.
The presence of an external link does not necessarily mean that we endorse all information or activities available on that external website.
Privacy
Information collected through the website is handled according to our Privacy Policy and applicable data protection requirements.
Please review the Privacy Policy to understand the categories of information we may collect, why it is used, circumstances in which it may be shared and available privacy choices.
Website Availability & Liability
We aim to maintain a functional and reliable website, but continuous or error-free access cannot always be guaranteed. Maintenance, technical failures, network interruptions or external services may occasionally affect availability.
To the maximum extent permitted by applicable law, neither party will be responsible for losses that are too remote or not reasonably foreseeable from the relevant breach or event.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any liability or consumer remedy that cannot legally be waived.
Loss Caused by Misuse
Where your deliberate unlawful misuse of the website, fraudulent activity or material violation of these Terms causes a direct loss, you may be responsible for that loss to the extent permitted under applicable law.
This provision is not intended to impose liability on a consumer merely for exercising a lawful complaint, cancellation, return, refund, review or statutory right.
Force Majeure
Performance may be delayed or affected by circumstances outside reasonable control, including natural disasters, extreme weather, transport disruptions, internet or telecommunications failures, governmental restrictions, civil emergencies, strikes, epidemics or other comparable events.
Where such an event affects an order, we will take reasonable steps appropriate to the circumstances and any mandatory consumer rights will continue to apply.
Other Website Policies
These Terms should be read together with other policies published on the website, including:
If a website policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of that conflict.
Governing Law & Disputes
These Terms are governed by the laws of India to the extent applicable to the transaction and services concerned.
Before commencing formal proceedings, customers are encouraged to contact us so that we have a reasonable opportunity to understand and attempt to resolve the concern.
Any dispute that cannot be resolved through direct communication may be dealt with before a competent court, consumer commission or other forum having jurisdiction under applicable law.
Nothing in these Terms requires a consumer to give up access to a consumer commission or another statutory forum where such access is available under applicable law.
Severability & No Waiver
If a particular provision of these Terms is held to be invalid or unenforceable, that provision may be limited or severed to the minimum extent necessary while the remaining provisions continue to apply, where legally permitted.
A delay or failure to enforce a particular contractual right does not automatically constitute a permanent waiver of that right.
Changes to These Terms
We may update these Terms to reflect changes in our services, website functionality, business practices or applicable requirements.
The current version will be published on this page together with an updated “Last Updated” date.
Changes will apply prospectively as appropriate and will not remove rights that have already accrued to a consumer where such rights cannot lawfully be removed.
Contact Information
If you have a question regarding these Terms, an order or a grievance relating to your use of the website, you may contact us using the details below.
Business information behind URBANKART ECOM.
The website is operated by the registered business entity identified here.