From our store to your doorstep.

Orders are generally processed within 1–2 business days after successful order confirmation and, where applicable, payment verification.

Processing includes activities such as order verification, product allocation, packing and preparation for courier handover.

Orders placed on weekends, public holidays or during unusually high-volume periods may begin processing on the next applicable business day.

We currently aim to deliver eligible orders to serviceable PIN codes within India.

Courier availability can differ by location. Some addresses, remote regions or restricted areas may temporarily or permanently be outside the delivery network available to us.

An order may be cancelled and an eligible prepaid amount refunded if the shipping address cannot be serviced after the order has been placed.

Any applicable shipping or delivery charge will ordinarily be displayed during checkout before completion of your order.

Shipping charges may depend on factors such as delivery destination, order value, product, promotional offer or shipping method available at the time of purchase.

From time to time, we may offer free shipping or promotional shipping subject to specific eligibility conditions displayed with the relevant offer.

Once tracking information becomes available, you may be able to view the latest available status through our order tracking system.

Courier tracking information can take some time to appear after dispatch. Tracking events are generated by the relevant logistics network and may not always update immediately.

Customers are responsible for providing complete and accurate shipping information while placing an order.

If you notice an address error shortly after placing the order, contact us immediately. We cannot guarantee that an address can be changed once packing, dispatch or courier processing has started.

The courier may contact the recipient using the mobile number associated with the order where necessary to complete delivery.

If delivery cannot be completed because the recipient is unavailable, unreachable, the address is incorrect or access to the location is unavailable, the courier may make another attempt according to its operating procedures.

Although we aim to facilitate delivery within the estimated period, occasional delays may occur.

Where a material delay occurs, customers may contact us so that the available shipment information can be reviewed.

If a parcel appears materially damaged or tampered with when delivered, please inspect the situation carefully and contact our support team as soon as reasonably possible.

If an item inside the package is damaged, defective, incomplete or incorrect, retain the product, packaging, labels and available shipping materials while the issue is being reviewed.

If tracking stops updating for an unusually long period or the courier reports that a shipment cannot be located, please contact us.

We may coordinate with the relevant logistics provider to investigate the shipment.

If a prepaid shipment is confirmed as lost before successful delivery and cannot reasonably be fulfilled, an appropriate replacement or refund may be provided according to stock availability, our policies and applicable law.

A parcel may be returned to us by the courier when delivery cannot be successfully completed.

Common reasons may include:

Once a returned shipment reaches us and its status is verified, any eligible re-shipment, cancellation or refund request will be handled according to the circumstances, applicable policies and law.

Additional shipping charges may apply to a voluntary re-shipment where the original delivery failed because of inaccurate customer-provided information or repeated unavailability, where permitted and communicated.

In some circumstances, products from the same order may be packed or dispatched separately.

This may occur because of product availability, fulfilment arrangements, package size, warehouse processing or logistics requirements.

Where an order is split into multiple shipments, different tracking information or delivery dates may apply to individual packages.

Courier tracking may show an order as delivered once delivery confirmation is recorded by the logistics provider.

If tracking shows “Delivered” but you cannot locate the package, please first check with family members, reception, security personnel or another authorised person who may have accepted the shipment.

If the package still cannot be located, contact us promptly with your order information so the available delivery records can be reviewed.

Once an order has been dispatched, ordinary pre-dispatch cancellation may no longer be possible.

Cancellation and refunds are governed by our Refund & Cancellation Policy .

Eligible post-delivery returns are governed by our Return Policy .

This Shipping Policy describes our standard fulfilment process and is not intended to restrict any consumer remedy that cannot lawfully be excluded.

Where applicable law requires an appropriate remedy because goods are not delivered, are materially defective, incorrect, misdescribed or otherwise non-conforming, the applicable legal requirements will prevail over inconsistent voluntary policy restrictions.